CareNav 24/7 Special Assistance Services

The Elite Benefits/TCIM Clients 24/7 Special Assistance Program is designed to provide Elite Benefits/TCIM Clients and their families with Special Assistance Services that help with important issues as they arise.

Choose from one of two options:

Member EXECUTIVE

• ID Theft & ID Restoration Assistance
• Home Assistance
• Legal Assistance
• $4.95 per month

Member HEALTH ASSIST

• Health Assistance
• Convalescence Assistance
• International Travel Assistance
• $4.95 per month

Assistance Programs:

ID Theft Assistance

ID Theft Assistance has been designed to help victims of related crimes or people who wish to obtain general and prevention information on any aspect of the subject. Using computer-based research tools and information database, our team can quickly answer questions, provide guidance and referrals to appropriate Government, financial and law enforcement facilities across the country and assist with tools and appropriate forms in an effort to straighten out your credit record.Home Assistance

Home Assistance provides referrals for local resources to people who need help with home maintenance, repairs and emergencies. We locate local suppliers whose reputation and competencies have been verified, who have the required licensing to do the job or answer questions.

Health Assistance

Medical, lifestyle or health related questions about topics such as vaccination, exercise and childcare. Registered nurses, available 24 hours a day, supported by our medical team provide you with the answers you need.

Legal Assistance

Legal assistance helps people who need answers about law related matters in daily life. Legal assistance is a quick and easy way to obtain general legal information and answers to questions of a legal nature.

International Travel Assistance

Helps travelers who face medical emergencies and require personal assistance while traveling or working elsewhere or abroad. Medical personnel and assistance coordinators are available 24 hours a day.

Convalescence Assistance

Helps users recovering from accidents, surgery or serious illness. We analyze your needs, answer questions, locate expert services and facilitate contact between the parties. We can also oversee the coordination of services after a thorough needs evaluation. Our interventions could include:

• Contacting the suppliers;
• Negotiating the agreements with the private health providers and other home based services such as domestic help, transportation, babysitting, etc;
• Following you closely during the convalescence;
• Arrange for admission in convalescent homes; and
• Monitoring the case with your physician.